The right people; the right knowledge; the right tools
We transform your business through having:
- The right people
- The right attitude
- The right skills and experience
These all support our ability to exploit a comprehensive range of Customer Relationship Management (CRM), Voice of the Customer (VOC), Customer Experience Management (CXM) and Service Management tools
This formula delivers for our customers, again and again. Irrespective of whether you’re just starting out on your journey or already some way down the road and no matter how complicated your existing systems and tools are, our expertise accelerates your success and the corresponding benefits to your business.
And although we empower all our customers to be self-sufficient, many ask us to continue to help them build more valuable customer relationships and create them an even more effective business – two results that deliver a positive effect on their profitability.
With an effective business, the focus can be on the customer. And when a consistently excellent customer experience is delivered, customers remain loyal, maximising their lifetime value and with minimal customer churn.
We deliver these results through locating your business information and customer intelligence and by effectively working with you to deploy the right software solutions.
The tools we use are recognised cloud-based platforms. CRM software solutions delivered on Salesforce, Force.com and Zoho. SandSIV’s VoC Hub, a new breed of Customer Experience Management software that is rewriting CXM for even the most sophisticated of Customer Experience teams.
It’s important to recognise that just buying a top class fishing rod doesn’t automatically make you a great fisherman, working with the Little Blue Team and our ethos of transferring our knowledge as we go, does give you the best chance of “learning to fish” and becoming self sufficient as a result
Phil joined my team in early 2015 when I needed help to deliver the third leg of my strategic journey to IT Excellence. We needed the right technology in place ... Read More
Phil helped us implement Zoho CRM and built an API between zoho and our marketing automation service, enabling us to automate sharing of data across both systems. He made the ... Read More
Hi Phil, I would just like thank you for all your recent work with getting us live with our Zoho CRM system. As we had not had anything in place ... Read More
I found Phil and Little Blue completely by accident when trying to navigate the Zoho / Salesforce minefield. What initially drew me to them was the fact that they consult ... Read More
We have been working with Little Blue for several months and what we have achieved is really quite remarkable. We have come from having no CRM system at all, to ... Read More
Great Results, High Integrity, Creative At EC Harris we were looking to replace our existing software products with one built on the latest technology platform and encapsulating the best practice ... Read More
Dear Phil Just a few words to thank you for all your help and guidance in the implementation of our new CRM system. As you know we had spent thousands ... Read More
In the time I have known Phil he has demonstrated a drive and passion for projects we have worked on. His objectivity is a great benefit in gaining clarity on ... Read More