Sandsiv dashboard

As an end-to-end Customer Experience Management (CXM) and Voice-of-the-Customer (VoC)  solution, SandSIV’s VocHubTM allows you to stop guessing about what’s going on in your business and start learning from the customer about the experience from their perspective.

 


What can it do for me?

As an end-to-end Customer Experience Management (CXM) and Voice-of-the-Customer (VoC)  solution, SandSIV’s VocHubTM allows you to stop guessing about what’s going on in your business and start learning from the customer about the experience from their perspective.

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How can we help you take your CXM analysis further?

As one of the most powerful CXM tools, SandSIV’s real-time sentiment analysis capability will identify issues and raise alerts across any customer feedback channel. Then, by closing the loop to improve the customer experience, SandSIV facilitates business change that:

  • Increases customer satisfaction
  • Increases conversion of leads to sales
  • Reduces customer churn and attrition
  • Increases customer loyalty and lifetime value

Great For:

Deployed as an online SaaS (software as a service) and cloud-based, modular solution the SandSIV VOC HubTM will allow you to:

  • Create opportunities to capture qualitative and quantitative customer feedback in-house with very little platform training
  • Capture feedback through multiple customer feedback channels – web based surveys, SMS text messaging, IVR or voice recognition over the telephone, via email
  • Access real-time KPI quantitative measures, but more importantly to intelligently interpret the sentiment and highlight key issues that arise from your customers’ qualitative feedback
  • Integrate with existing CRM and service management for a seamless solution to “closing-the-loop”
  • Use any existing customer feedback to create immediate actionable insight
  • Operate across geographic boundaries with VocHubTM’s multi-lingual capabilities – currently more than 25 languages

How can I get more from SandSIV?


  • Phil joined my team in early 2015 when I needed help to deliver the third leg of my strategic journey to IT Excellence. We needed the right technology in place ... Read More

    Mitchells and Butlers – ServiceNow - Frank Manshausen, Head of IT Service and Vendor Management at Mitchells & Butlers

  • Phil helped us implement Zoho CRM and built an API between zoho and our marketing automation service, enabling us to automate sharing of data across both systems. He made the ... Read More

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  • Hi Phil, I would just like thank you for all your recent work with getting us live with our Zoho CRM system. As we had not had anything in place ... Read More

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  • I found Phil and Little Blue completely by accident when trying to navigate the Zoho / Salesforce minefield. What initially drew me to them was the fact that they consult ... Read More

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  • We have been working with Little Blue for several months and what we have achieved is really quite remarkable. We have come from having no CRM system at all, to ... Read More

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  • Dear Phil Just a few words to thank you for all your help and guidance in the implementation of our new CRM system. As you know we had spent thousands ... Read More

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  • In the time I have known Phil he has demonstrated a drive and passion for projects we have worked on. His objectivity is a great benefit in gaining clarity on ... Read More

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